During this pandemic, we have been selling a lot of Unifi USGs with Unifi APs to home users that run on our controller. Yesterday we installed one of these setups but it won’t connect to the controller over the internet. Over Lan, it works but as soon as we plug it in at the client it won’t show up on the controller. PFsense Logs show the rule passing when I pull up the log for that IP on that port. The only ports we have open on our network are for Unifi 8080 and 3478. I would get my firewall configuration being wrong but it’s only one site failing out of all of them. The Unifi controller log doesn’t have anything either. I have tried all of these but none of them have worked.
Disabling VM Firewall
Rebooting Unifi VM
Recreating the port forwarding rules