About once a week and sometimes multiple times a day, the internet completely goes down. I’m not sure how to troubleshoot, so please advise on any logs or screenshots to upload that might help. I attached a screenshot (hopefully) of the Gateway logs.
Thanks for the help!!
Perhaps contact your ISP you might have a fault on your line.
I would guess the failure if the internet going down on the ISP side.
I thought the same thing until rebooting the modem didn’t fix it, but rebooting pfSense did. Should I try different hardware for pfSense?
Been running Pfsense for a year has been stable throughout that time … might be hardware … but might still be the ISP unless they say the line is completely stable.
Any troubleshooting steps you would recommend to narrow it down to the ISP?
If you have a consumer router … plug this in and see what happens… if you have Zabbix there might be a way to configure it such that there is an alert for loss of WAN connection … though I’m not sure, I have it tell me when devices are offline …
I definitely know when the internet goes down. My son is very quick to let me know. What tests should I perform while it is down? I’m not an expert at pfSense, so I’m not sure how to test it to verify it’s an ISP issue.
I would look at it the other way and get your ISP to verify it’s not them.
Good call! I’ll give that a go.
I had a similar problem a while back. My 500 mbit connection got reduced to 100 mbit when it was used hard, and after some time connection was lost all together. I used wireshark and could see that there was a lot of packed resending going on and narrowed it down to a bad cat6 between the ONT and router in my case. Changed it and has worked ever since 
The cable that was bad was brand new, installed and never touched by human hands before this started happening out of nowhere
