Hello there, First thing first do enjoy and have learned a lot of things from your videos. Now for the question at hand here. We are a POS software company that does direct support. We have two products and of course two different remote software’s (Teamviewer and SOHO connect).
We have looked at a product called Vigilix https://vigilix.com/ But trying to compare other products. We do not need a PSA as we use salesforce for our business for everything else. We have been deploying a lot more android devices and windows stations. Our major requirements are: Android support for remote access and patching of 3rd party software (also need 3rd party for windows patching) ability to monitor services and run scripts against them is they fail etc. Monitor hardware. Now we need to be able to rebrand it if at all possible. And we are going to be allowing our dealers/resellers the ability to access there clients through the RMM as well.
So with all of that to start with we also have:
30 techs internally plus who know how many from resellers.
Currently we have around 1500 endpoints and growing.
Vigilix is around 7.50 a month per location with unlimited endpoints per location and users.
So with all of that said and if you ever have used Vigilix what do you recommend or have experience with ? Oh and also security is a high priority as we need to PCI compliant with things. So MFA is a plus.
Currently looking at Ninja one, Connectwise, Teamviewer. Go To assist (aka Logmein)
Thanks
Keith