I am trying to get more familiar with the Unifi Network UI and found the stats page.
I have the UCG Fiber, USW Pro 10 XG PoE, Switch Enterprise 8 PoE and 2 USW Flex 2.5G and of all ports only the UCG Fiber is dropping packets.
Is this normal? It is dropping on the WAN side (1Gbit on a 2.5Gbit port) and the LAN side (10 Gbit DAC) . I was hoping to supply you with more accurate numbers, but for some reason the UCG Fiber is not on the list over devices I can reset the stats for (all the others are OK)
On the LAN side I think I have seen the counter increase by about 300 in 4 hours Rx. Not sure on the LAN side, but the counter (Tx) is sitting at 143726.
I have ordered a new DAC cable to see if it makes a difference.
Newest software and the unit is not under heavy load.
Should I be worried? And is there another way to reset the stats for UCG Fiber?
That is odd and might be a hardware issue with the cable. The only way I know to reset the stats is the way I have in this video at about the 9 minute mark:
Yes that is where I look too - and I can’t see the gateway in your list either. I just find that odd that one device is left out f the list.
I can report back when I get the new DAC cable, but 3 out of 4 ports in use are dropping packets so it is hard to swallow that it is cables (one a 1Gbit wan link…).
Thanks again for responding.
This might be unrelated, but I’m sure I saw a few days ago on Reddit (sorry I can’t remember exactly whereabouts) that someone had a similar issue and it was related to the WAN port being set to auto negotiate the link speed. Once they set their WAN manually to 1Gbps then the link stopped being dropped. Again, could be unrelated, but worth a try.
Also - UI support confirmed that you are not able to reset the stats for a gateway - only switches. Not making much sense as the ports on a gateway are a switch, but added it as a feature request.
I have also been experiencing dropped packets with the UCG fiber but on the lan side. When I run a speedtest the packet drops just rise, but theya are also present on normal usage. There are no crc errors so cabling is good. I have also updated to the latest network firmware 10.6.101 I also have a case open with UNIFI.
I am on 1 Gb fibre and my PC network card is on 1 Gb, I have tried manual and setting auto negotiation on the ports at Unifi’s request and has made no difference.
Hmmmmm… have you tried a very short (e.g., 1M) cable between the ISP and the UCG to rule out that the cable is truly good and there is nothing in the run causing issues?
(all the others are OK)