Sync Issues with Citrix Sharefile

Does anyone here have clients that use Citrix Sharefile? I hope this is the correct forum for this.

I have a client that just started using it. They’re having issues sync’ing files to the cloud. Citrix support helped a little, but their solution is to manually rebuild the local database every time there’s a problem- that is not a workable or sustainable solution, and it is not something individual users can, will, or should do on a regular basis.

My client’s frustration is building, and confidence in the product is waning. They’re coming off of using DropBox to share files, which also caused major problems.

Not a product I have tested or used.