Im posting our disaster recovery process for a client of ours here using Solarwinds MSP Backup since Tom ultimately helped us choose the product in the first place. *thanks TOM!
I work with an MSP in Houston TX. watching Toms review last year on Solarwinds MSP Backup we decided to implement it for several of our customers.
Since we setup the product we have only had to perform individual file restores which has been quick and easy. Just 2 days ago our client they an erratic power failure i was told. It took down the Citrix XenServer on Dell hardware with a raid failure, taking down 2 virtual machines on it… 1 being their only domain controller/file server and the other their ERP with MS SQL on it. My team is in Houston, this client is in Tupelo Mississippi and on a slow DSL line so support can be challenging at times.
Both servers had full backups in MSP Backup with System State… sighhhhh of relief
But then we were tasks with putting the backups into action for a disaster recovery.
Luckly our client has a newer Dell server with Server 2012 R2 on it that they were prepping to be their new ERP server, but had not been put into production yet. its slim on memory and disk space but we decided it will fill the job for the restore.
Our first call to Solarwinds MSP support got us to a knowledgeable tech. he immediately pointed us to installing the “Recovery Console” for MSP backup on the server. He showed us the virtual restore option which lead us to having the ability to restore the complete system to a hyper-v or vmware hypervisor. We installed Hyper-V on the server and was able to get the restore process underway. The key piece here is the “Local Speed Vault” if you enabled it on your backups and have it available, it will pull the restore locally instead of down from the cloud. We had a copy of the Local Speed Vault on a Synology NAS share for both of these XenServer VMs. The Recovery console lets you set the location of the local speed vault for the restore.
We just finished the restore of the domain controller and have it booted up! Even with the local speed vault the restore took about 5 hours for 100GB of data, support said this is due to the decryption that happens during the restore. This process does require an internet connection which can be a major drawback for some.
A good take away, is that restore seems possible regardless of the system being physical/xen/hyper-v/vmware… it will restore to hyper-v/vmware/baremetal or your common virtual disk types.
I’m interested to hear of anyone’s experience going through a DR scenario with the product.