Not sure if this is a Windows vs Linux or Vim vs Emacs question or not but…
I am in the last stages of working out which RMM tool I want to use and am down to the fairly obvious two contenders of SolarWinds and Connectwise. Both seem to do everything I need and are priced very similarly so I thought I would ask if anyone who uses either has any serious Pro’s or Con’s that I should consider.
I know Tom uses SolarWinds so I guess that gives it a bit of a +. I understand that nothing will be perfect and that there will be people that will “NEVER USE XXX EVER AGAIN” but looking for constructive comments if anyone has any.
I’m in the same boat and would love to hear people’s opinions from this forum since I hold those opinions in higher esteem than most other communities. However, if nothing else, you can check the MSP sub Reddit and the RMM Comparison sub Reddit
I’m now well over 6 months into SW / NAble and generally I find that it works well.
I’ve had issues, some things don’t really quite make sense, the pricing I really struggle with(*) but what it does, it seems to do well. I have all my computers showing up with remote access, daily monitoring and reporting, scripted tasks to fix some issues.
I will however be checking out the competition in another 3 months or so.
(* There are lots of things that are just there, in the console, that you can turn on that, without any warning, then make additional charges apply… The worst “mistake” I made so far was enabling backup on 3 servers to see how it worked and then getting £150 of charges on my next bill. I complained and got the charges refunded so not the end of the world)