I had this issue recently where my CloudKey Gen 2 Plus (installed in it’s rack mount device) failed to boot.
This was unexpected and i didnt know how to fix it.
I have about 6 cameras and a Unifi Doorbell connected to it.
After posting on the Unifi forums someone told me how to use the reset button and get into recovery mode, and reset to factory default.
Now it’s on a different IP address and none of my cameras are connected to it.
I am trying to work out how the heck to connect all the cameras (and doorbell) again as i have no idea how to do it?
The first time i set everything up, the CloudKey just picked up the cameras and i added them via the app on my phone.
Now it’s not even finding them when i do a search.
I dont really know where to start.
What ive tried doing is turning off the whole network and letting everything power down and restart again but that didnt make the cloudkey find any of the cameras
The doorbell still works in the way of the chimebox dinging when someone presses the doorbell but it also is not appearing on the network now.
Currently i am trying to update the software for the Unifi Protect app that i get to by typing in the IP address for the Cloudkey through my browser. This used to be the way that i would check all the cameras and view any activity etc on them.
I am guessing it needed an update because i went to factory settings.
Any help will be very welcome!
thanks in advance