First, before anything else - TOM… You looked seriously tired in your most recent synology video lol… looked like you just took the red eye from Tokyo, landed at 6am and filmed straight away! Don’t spread so thin man, we need you!
OK, so after watching Tom’s most recent synology video, it prompted me to come here and ask a couple questions.
I sell a lot of what I’ve termed “managed backup solutions”. I’m not functioning in the MSP model, but rather a break/fix model, HOWEVER, I sell a lot of managed backup to clients - here’s my stack:
-Synology DS - model varies depending on needs.
-Macrium reflect workstation license (since I do snapshot backup) I used to use advanced business backup but it doesn’t support restoring to dissimilar hardware which blows my mind. If the computer dies and they get a new one, how am I supposed to recover?
I resell the C2 service, generally I double it, so for most clients all they need is 1TB so I charge $140/year. After that, I charge a monthly “maintenance” charge billed annually which currently starts at $20/mo annually.
I really don’t know what to charge for the management. When I say “management”, basically what I’m selling is a monthly login(this is what I tell my clients) to their Synology machine, verifying the backup schedule I set is working and there are the correct x-number of backups, etc… Then I log into the C2 panel and verify everything is making it correctly to cloud storage.
Can you all please comment on what I’m doing and how you’d change it, knowing what you know as experienced providers? All of this is useless without context so I’ll tell you I’m on the east coast, and my on-site labor rate is $130/hr. The average is $150/hr here.