Looking for a little advice here.
I have a client that definitely wants to sign up with us as their MSP as the current MSP has mistreated them and quite frankly from the looks of things, did a piss poor job. (Have been working on trying to get this client for almost a year now)
I have given this client a checklist of things to ask of their current provider (usernames, passwords, configurations, etc) to which the current provider is not playing ball. My fear here after reviewing the network and the hodgepodge of things I Have found so far (Edge Router Lite, ProSafe Managed jgs524e switch, Panasonic Hybrid PBX TDA 50, Random Ubiquiti AP, and Synology 2 bay NAS) No info on usernames, passwords, IP addresses, none of the NOC (if you can call it that) is labeled etc, no VLANS info if it exists, etc, etc etc to ANYTHING at all. So my initial thought is this will have to be a hostile takeover.
That said, this would be my first hostile takeover if they don’t play ball. I’m guessing I should at least do a Rip and Replace or reset of the critical network devices (Router, Switch, etc), however, I worry about any special configs they had like VOIP VLANS etc etc.
I think I should approach the customer as such; “Your IT provider gave us zero info. In that case, I recommend replacing things that we don’t have info on or factory resetting these devices. It may cause some downtime for short periods of time as we work around it.” And just bill them by the hour until we get it set back up correctly with the correct documentation, and then move in for the MSP monthly pricing? Or should I do the hourly rate on the rip/replace/reset while having the nodes on the MSP at the same time? Is this even the correct way to handle this?
Thanks in advance.