Hey folks, Just trying to get a pulse on what the consensus is. I’m year 2 into this and I’ve never had to deal with it before. How late would you allow a client to be with payments? Do you go by day or amount?
I have a client that is consistently late with payments. They’re a rapidly growing company and at the rate we’re adding users I don’t think it’s a financial problem, but I can’t seem to get them to respect the due date on the invoices. I just cut off all services except the ones that would bring them down (Email, website, etc) this week at $80K; they’re 45 days late on the oldest invoice. Since they’re a managed services customer part of me feels like i’m over reacting. 80K is a lot of money though so i’m a little conflicted. If i’m being honest, this is my largest client and the only client I have at this scale; I don’t think 80K is a lot of money at their level. Is this normal for larger companies? Am I over reacting?