Just incase any of you might want to buy a domain or host a site with Network Solutions, here’s a word or caution. This may also apply to Sectigo which is the company they use to provide the certs you buy.
If you decide to buy a security certificate (because they don’t work with ACME), be prepared for difficulties. They seem bent on using whatever their AI or web search finds as the authoritative method of contact to prove out cert renewals. They will not use the real required authoritative information in a WHOIS.
If you know someone at NetSol, or someone at ICANN, I’d love to talk to them about why this keeps happening. The registration data is public and all they need to do is pull up a WHOIS on their own website (or ICANN) and check the information. Yes I did file a complaint with ICANN, but not sure this is really something they can help resolve.
I definitely need to take that business to another host and registrar. For the lowest level cert I need, one of the popular places offered it for free. I’ll have to see what I have for money to move this, I doubt they would give me a refund, contract runs until 2029.
Turns out they switched my cert from a domain verified (lowest level) to one that’s higher and requires some sort of physical proof based on generic web searches. Sent our tax ID number to them as well as taught them how to search for me and one of our buyers. Hopefully I can ride this out until renewal time in a couple of years, not going through this nonsense every 6 months.
We don’t sell anything, a domain based cert would be just fine. I just need Chrome to let our students get to the pages they need for a single web app, the lowest of the low would have been fine! If they didn’t make it so difficult to use ACME, that would have been the choice years ago. It’s a shared webhost, and something about ACME makes them do a bunch of work on their side, and they want to sell a certificates as a profit maker. They use Sectigo.
At least NetSol is replying to my emails now. I gave them the choice of which cert to use, the most basic is fine by me, and is what we bought.