My Thoughts on Untangle

So I thought I’d write a text-based review on Untangle here for everyone to see.

Just a TLDR; on my background, I had a very successful IT company doing everything from Break-Fix and starting MSP back in 08-09. I love Open Source and developed my own Firewall back in 2002. Took a break from IT services to Teach Cyber Security Training as that was my strongest skill (Penetration Testing) I Have been breaking stuff since the mid-'80s :slight_smile:

In any case, onwards to Untangle. I remember when they first came out. I am always a huge fanboy of rolling my own stuff, *nix from scratch? Yeah. That is all up my alley.

Just test drove PFsense, OpnSense etc the past few days and I have to say I have had trouble getting basic things going. Introduce Untangle. I literally got all of the things running in a few minutes (Minus a Manual tweak for my Ubuntu 16.04 having an outdated package of OpenVPN client) – No fault of OpenVPN or Untangle for that matter. The fault is on Ubuntu, however I will be upgrading here this week to 18.04 to be current.

In any case, Untangle really nailed it. The Ease of Use and setup/config is one of the greats. For instance in the latest pfsense, I had it running in a VM and despite my best efforts, the VPN connection (which should have worked fine) randomly kicked me out, randomly had to restart services on the VM etc. Logs were exactly 0.00% help in that matter. I finally burned it to the ground, started over and 8 times later, no luck. Untangle, again worked out of the box in less than half the time of others – despite my issues on my Ubuntu end. The issue was with compression and the mode of which untangle + openVPN rolls it out. Yes there is a setting in there to turn of compression and likely I wouldn’t run into this issue in the windowZ world, but glad I figured it now and not under deployment!

I know Untangle costs money, but if I am serving up a full UTM to my clients, I want it to mostly stress-free and hassle-free.

Onto monitoring and Maintenance – WHAT?! A centralized dashboard, with no real setup? Plus remote control in one-click. Yep, I am sold. Ain’t doing that with PF or OPN.

Resource usage was on par with the rest. Maybe even slightly better, but I didn’t load it up either.

Reporting – Just OMG is all I have to say. Very Nicely done!!

Now, I Have yet to pentest the UTM of Untangle, but I am fairly certain from what I Have seen so far, it’s gonna be rock soild for the most part.

Support – When SHTF (and you know it always does on a Random Friday at 4:59PM) I have someone to call which is included in the buy price. Neat, I like that.

Branding – Just look at PFSense. You can’t sell it pre-loaded on any device anymore. Untangle, “Yeah, hey BTW You can rebrand this as your own with your license. Let’s make money together” – I LOVE THIS!!! Clients can always google the brands and see if you tried to make money. When you can rebrand, you just look better and more serious.

PF and OPN serve their rights in their respective use cases, but Untangle has me all wrapped in it.

I hope this helps someone. @LTS_Tom – thank you for your wonderful review on Untangle. You hit the nail on the head!

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