First of all i want to thank Tom and everyone involved in the forum and Youtube videos, guiding and support for anyone in this business industry. I learned a lot from you guys and also being a very big nerd when it comes to systems, servers and also software, i decided to start an IT support company.
Since I really like this type of “playground”, I can say it is very satisfying for me as a business.
I already landed my first contract and going towards the second which is a bit scary when it comes to what that involves.
I could use some advice when it comes to this new contract because it is a bit tricky.
The contract that i will have to do the pricing involves a Hub where companies will rent offices or desks but they will receive access to all kinds of devices and facilities:
- 3D printers
- 2 Normal printers
- 2 Plotters
- Storage Space(on-premise)
- Meeting Rooms with all the gear attached
- 20 laptops
- many more devices
What i will do, or manage:
- Provide Cybersecurity mentorship if requested
- Provide IT support or mentorship to the companies that rent the desk/office ( up to 55, yes 55)
- 2 servers( VMware sphere )
- 1 Storage area network
- Tape backup server
- 4+ Cisco switches
- 1 Fortigate Firewall
- Building access system
- Surveillance system
- Handle the Security of all systems
- probably more that i can remember, it is a long list.
There might be more services i will need to offer that I have no clue yet. This week we will begin the discussion when it comes to pricing and services required.
This also involves me being on site all the time, and this also means I will have to hire someone skilled because I want to grow the business not be a 1 man squad.
Altho I do have a lead that had contact with this type of industry and did enduser hardware and mild software debugging(windows users) but has no clue on servers or even Linux as an operating system but he enrolled in CCNA certification. If you have any opinion related to this type of hiring please share it. I know this involves me teaching him and that requires a lot of resources.
I already have Ninja One as a RMM and i will use the ticketing system for everyone that will require my support in the Hub because I want everything to be traceable. And also create a documentation through Ninja One for the devices so that people can use it instead of bombarding me calls and other issues that are simple to solve.
Since this contract involves a lot more than I expected I really would like your input. Any suggestion is welcomed, or any tips and tricks, like “how to avoid…”, “pay attention to…”, “what not to do”, anything is welcomed.
I probably missed a lot of details but please ask questions.