I was wondering what changed in the meantime and what software youre still or now using, is it still SolarWinds or did you find something that suits your needs better?
We moved away from that old invoice system over to InvoiceNinaj and we are using FreshDesk for our ticketing now. We are still using the N-Able (formerly SolarwindsMSP) to manage all the endpoints we monitor.
@LTS_Tom Since you like to self host I am curious if you considered zammad or request tracker which are solid open source solutions. Why freshdesk? Perhaps you discussed on your show.
No,it does not. The big issue with self hosting the ticket system is making sure all the outbound emails don’t get caught up in spam. Freshdesk and other reputable services solve that issue easier than I can.