MSP clients Minimum qualifying systems/seats for onboarding


I am new here and first time posting a MSP thread. I have been in the IT side for awhile but want to expand to prospect and offer MSP services to clients.

I like Tom’s business model and we have a lot of small to mid size businesses in the area that could benefit from MSP services. I’ve read some documents online through some people on the MSP side of things saying you should not onboard clients unless a minimum number of PC’s/servers is reached. Basically saying if you are on boarding like small insurance offices, retail, or restaurants with maybe 5-10 computers on premise that it’s not worth your time and you should seek a minimum of 25 seats. While the business case is sound for this, I feel like it could also be profitable to onboard some of these smaller businesses since their overall requirements are low and may take less/no time to support. I can see that these clients would be less demanding then some mid size clients who achieve the 25 seat threshold.

I was wondering your thoughts on this and what your qualifying criteria is for on boarding a customer. I’m trying to flesh out an offering and need advise.

Although my company’s clients are mostly >25 seats/client we have several clients that are small <10 people shops. We don’t really have a minimum quote but we do make a fair amount of our income on the infrastructure side of things so this may be different for you if you’re just doing desktop management.

We don’t mind the less than 10 seat clients. Once they are a client all the computers are just part of the collective in our systems as we are not thinking about things on per client basis. They almost all run Windows whether they have 3 workstations or 300 which means they all need the same updates, run the same stack, same browser, etc,etc…

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