Jellyfin not working after 24.10 TrueNas update

Computer Hardware & Server Infrastructure Builds
1

I just updated my TrueNas to 24.10. Everything seemed to go ok except for Jellyfin will not start. That is the only app I run on TrueNas.
Below is the log I get after trying to get it to start.

I have not tried deleting and reinstalling yet in case there is a better way and not sure if uninstalling and reinstalling would even work.

Any suggestions?

Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 488, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 535, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1364, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/app_scale.py”, line 51, in start
compose_action(app_name, app_config[‘version’], ‘up’, force_recreate=True, remove_orphans=True)
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py”, line 57, in compose_action
raise CallError(
middlewared.service_exception.CallError: [EFAULT] Failed ‘up’ action for ‘jellyfin’ app, please check /var/log/app_lifecycle.log for more details

2

I would delete and re-install.

3

I deleted and attempted to reinstall and the installation failed with a very similar looking log file, see below.

Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 488, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 535, in __run_body
rv = await self.middleware.run_in_thread(self.method, *args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1364, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 1361, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/service/crud_service.py”, line 268, in nf
rv = func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 55, in nf
res = f(*args, **kwargs)
^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/schema/processor.py”, line 183, in nf
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 203, in do_create
return self.create_internal(job, app_name, version, data[‘values’], complete_app_details)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 248, in create_internal
raise e from None
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 241, in create_internal
compose_action(app_name, version, ‘up’, force_recreate=True, remove_orphans=True)
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py”, line 57, in compose_action
raise CallError(
middlewared.service_exception.CallError: [EFAULT] Failed ‘up’ action for ‘jellyfin’ app, please check /var/log/app_lifecycle.log for more details

4

I have never used Jellyfin but I would start there.

5

This is what I see when I look at that log

[2024/11/01 08:33:02] (ERROR) app_lifecycle.compose_action():56 - Failed ‘up’ action for ‘jellyfin’ app: permissions Pulling
jellyfin Pulling
permissions Error Get “https://registry-1.docker.io/v2/”: net/http: request canceled while waiting for connection (Client.Timeout excee
ded while awaiting headers)
jellyfin Error context canceled
Error response from daemon: Get “https://registry-1.docker.io/v2/”: net/http: request canceled while waiting for connection (Client.Time
out exceeded while awaiting headers)

6

ping registry-1.docker.io does not respond …

user@cw:~$ ping registry-1.docker.io
PING registry-1.docker.io (54.236.113.205) 56(84) bytes of data.

7

Correct, I am getting a similar result

8

I was able to install jellyfin in a ubuntu box with:

curl -s https://repo.jellyfin.org/install-debuntu.sh | sudo bash

service started. I dont have truenas 24.10 to test …

9

Thank goodness for boot environments so I am back up and running till finding a solution to the issue with 24.10

10

Are you trying to use hardware acceleration?

11

No, and Tailscale was having the same issue with the same error when I tried to install that on 24.10, but both Jellyfin and Tailscale are working now that I have booted back into 24.02

12

I’m not near my truenas box so this is a bit vague- I think the issue is with where the apps are trying to store their app data. When you’re installing, there’s an option box which will have something like default ‘Ixvolume’ directory. Change this to host path and select an existing app data directory that you have already created in your storage pool and they should work. (You need to set up your app storage data directories before you start the install.

It’s in here somewhere: TrueNAS Apps | TrueNAS Documentation Hub

13

I gave that a try and got the same error messages. I think it is still trying to reach a site it can’t ping or get to https://registry-1.docker.io