Hello, regarding “reliability” ask for references or customer testimonials regarding call quality and uptime, also inquire about features like HD voice, video conferencing, and screen sharing within the application. Texting is pretty common and not many tricks to be found here, but ensure that testing integrates seamlessly with the system and offers features like group messaging and MMS, also ask about additional costs associated with this feature (they usually jsut send the bill without even awaring fro mthe beginning).
If your company uses Microsoft Teams for collaboration and communication, inquire about the level of integration offered by the VoIP system, verify whether the integration supports features like click-to-call, presence status synchronization, and unified messaging. Ask about the reporting and analytics capabilities of the VoIP system, including call statistics, call history logs, and real-time monitoring, inquire about the availability of customizable reports and dashboards to track key metrics such as call volume, duration, and performance.
In the end just request a detailed pricing proposal from the vendor, including upfront costs, monthly subscriptions, and any additional fees for add-on features or usage. This is generally all the basic question that may arise to a vendor regarding your criterias.
We can satisfy all of the needs you’re looking for. We do not like to push/force our products on anyone. If you’re open for a call, let me know. Would love the opportunity to answer your questions to help you make an informed decision.