I’m pretty small so far, a break/fix model at the moment. I want to be able to offer remote services using connectwise(unless you have a better alternative). I see there is a “remote support” portal page on the lawrence tech site, but how do you manage it from there?
Suppose I’m Joe Smith from Arizona and I’m having problems with… idk, the sound on my computer. I find your website, click remote support, then join the portal session. Then what? What happens? Am I taken to a billing section? What am I charged? Do I pay ahead of time? There don’t seem to be any hours listed there either. Lastly, and quite possibly most importantly, what is the percentage of times you cannot resolve the customer issues remotely? What happens if you have to reboot their machine?
Sorry for the bombardment but I’m trying to offer this service locally and I’m just not really quite sure how to administer it from a business standpoint.