Hello fellow MSPs and Lawrence Systems folks,
So I’m concerned. There’s a race to the bottom for Hosted PBX. The basics are:
- Hosted PBX (may) pay a residual monthly commission, that is MRC.
- Hosted PBX (may) pay a one time upfront SPIF, or 1X-10X MRC one time payment for the contract.
- Hosted PBX is all over the place beyond that.
So we’re looking to resell Hosted PBX like we have in the past, but we’re looking for the best provider too. It’s great that they’ll offer eleventy times MRC up front, but if the service is ish, my customer is going to leave me. I’m looking for a service that charges between $16-$20/seat, with a new phone, and with a 4X-6X SPIF. Is that so hard? Lol. Apparently. I invite your recommendations.
So I know that LS has been a proponent of VoIP.ms, and jumping in with both feet has given me some pause.
So, the most concerning item is that they only have chat support. I asked about this on the live stream today, and I think with all the distractions, maybe my question wasn’t totally conveyed. Tom replied that “if you want support, it’s going to cost more, because you have to pay for support.” (in not so many words.)
I get that. I’m looking for a good mix. Supporting UniFi is one thing, it either works or it doesn’t. When a client’s phones are down, and you have to reply with “I’m on chat support!”, well, that might not be enough. I’m sure VoIP.ms is amazing, they seem to have something special… but as Tom says in his videos, “Head over to the forums”, so here I am.
Does anyone share this concern with me? I appreciate any and all opinions. Who are you using today that meets the criteria of (any) phone support, $16-$20/seat w/ a new phone, and… doesn’t suck?