HikVision NVR issues, Cant connect to Hik-Connect

Computer Hardware & Server Infrastructure Builds
1

Recently replace our HikVision NVR with a newer model and now I cannot access Hik-Connect. We were able to access it before and the only thing that changed is the NVR

Hardware:

  • Dream machine Pro
  • USW Pro 24 port Poe
    the Hikvision is plugged into the switch and has a solid internet connection
2

The only experience that I had with Hikvision was the bad software support. Make sure the exact software is compatible with your current NVRs firmware (and sometimes it needs an extra plugin too.)

3

Hi @hunor , Thanks for reaching out! Zach, the OP, works with me at Onesimus LLC. I spoke with our client today, who said their CCTV vendor, who installed the Hikvision, admitted it’s on their end, not ours. ! :slightly_smiling_face:

Mods, you’re welcome to close this topic, thank you!