Good afternoon all
I’d like to receive inputs on the key issues when doing a hard transition from internal helpdesk to a MSP.
Our client’s main concern is data integrity and business continuity. Client is a Law firm that has an application and a database with hundreds of thousands of highly sensitive data regarding individual people’s social security numbers and related data.
For hard transition I mean that all inhouse technicians will be fired on the same day we take on their former responsibilities.
Aside from having all passwords, key pairs and external access revoked for these technicians, what else do you guys think are key points to have covered before and items to pay attention to after the transition.
Sorry for the long explanation, but I though these were necessary for the scenario comprehension.