We IT people always have our candy brand favorites for practically every hardware or software solution for our clients. I have always been a strong Fortinet buyer/implementer for my clients. Four months ago I decided to replace a client’s firewall/router with a SonicWall unit because another IT friend of mine swears on them. This client has 85 workstations.
I am not impressed
From day one, I have not been able to get the SSL control to work properly. As soon as the SSL sniffing is turned on, the end-users page load crawls to unbearable surfing speeds - and yet the bandwidth is still at it’s peak for the workstation. There are many forum inputs by others regarding this issue and yet SonicWall doesn’t seem to care to fix them. My replies for a fix on their own support portal continue to go unanswered and it baffles me that they just ignore a functionality of a firewall that is standard in the business.
Recently I received notification from SonicWall that their devices are getting hacked just in the same manner as SolarWinds and that there were a couple functions that needed to be switched off on the unit to prevent such a mishap.
Here’s the Fortinet part of this discussion. There is none. In my 15 years of purchasing and installing Fortinet/Fortiguard products, I have yet to have poor customer service or breach of security notifications. Everything has always worked and when I had an issue it was my configuration about 99% of the time. While both products feel, smell, and operate remarkably the same, I have no maintenance issues with the Fortinet brand.
Today, I received a “personal” message from SonicWall CEO, Bill Connor. It was almost an apologetic newsletter about how they are working on developing their products better against threats and attacks. When you have a continued problem with a product, the last thing you need is a feel-good letter from the company CEO. I really just wanted them to fix the issue I have had since day one.
Maybe the reason experts are switching to the OpenSource methods of security?