I looked on Netgate’s site and couldn’t find the answer. I want to know if I buy a used Netgate firewall will it continue to be licensed for pfsense plus? Are there hoops one has to jump through with support?
Thanks
Cheers, Liam
Yes, the licence is device bound.
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Thanks Tom - makes it worth paying a bit more for the Netgate version over the equivalent Supermicro.
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@liam - One concern is firmware downloads in case an upgrade goes wrong. Lately, my SG-1100 upgrades have failed at a high enough rate that I always download a copy of firmware for a USB thumb drive just in case. One must do this through Netgate’s support website.
On the Netgate TAC Support Request page, they have an optional field for order number. Since you were not the original purchaser, you likely won’t have that order number. Instead you’ll need to make sure to record both the serial number from the Netgate device as well as the Netgate device ID (available in the software and possibly printed on the device - can’t remember). With these, Netgate should honor a firmware download request through their TAC portal.
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