We have a client with a Gen1 Cloud Key we installed awhile back.
There were some severe storms about 2 months ago that killed power in his town for about two days. So, in the Unifi portal of course his Cloud Key was listed as “disconnected.”
Power came back, but his CK did not come back online (several other clients were also offline but they came back just fine). For various reasons, we just couldn’t get to his house to reboot the thing and the client wouldn’t do it.
But one day I noticed that the CK no longer appears in our portal. My boss and I are the only ones with the password to the portal- so I texted him to ask if he removed it or something- he said he hadn’t been in the portal in weeks.
Does Ubuiquiti remove devices that have been disconnected for a long period of time? Will it magically come back into the portal if we get it rebooted?
Oh- and the client reports that his Internet connection and WiFi are fine- so the switch and AP’s are all working.