I have had it running for about a half year without problems, and now it is mostly not working. I had a short period this morning where it worked as expected, but after a few hours my phone was again unable to connect to it.
Just checked ours…we’re on Protect, have a bunch of clients on the older Unifi Video…all up and able to connect from where I’m at (not at my office). From both my laptop, and my phone.
If you have an iPhone with Dual SIM there is a known problem accessing outside the network. I believe Unifi released a beta version of the iPhone application which addresses this issue. I have one customer who has this issue and the initial reports are with the beta version resolved the issue and is working.