Any experience with Unifi Talk?

VoIP
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I’m looking to upgrade a small network / VoIP solution for a small non-profit. Router, 4 Access points (It’s a large space), 5 phones, 2 incoming lines, and about 20 devices connected to the network. Personally, I run Unifi at my home. and really like it for networking. I don’t have any experience with Unifi Talk. Has anyone used it? If so, what is your experience?

I really like the one interface Unifi gives you with the free chat support.

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Welcome to the forums, I have not had any experience with it, hope someone here has some more insight to offer.

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It works remarkably well. Newer UniFi firmware added QoS but the smart queue seems to get it done. I have had trouble with other VoIP phones on different gear without QoS. Really cool that you just need one phone number subscription (2 for you it seems) for all the devices. I wish the speakerphone was louder but the voice quality is sharp.

Pro tip - Use the automated call attendant to force incoming calls to pick an option like ring all extensions. Spammers won’t hit a button typically. Drastically reduced the unnecessary calls.

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Thanks ryan_g, I was chatting with support and my impression is that a phone number can handle multiple calls simultaneously. Is this true? That could be a real benefit.

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Yep. You have to buy the more expensive phone extensions although it looks to be the only option now. The set up I did wasn’t very big, 5 extensions including one in another state work all on the same number. Saves at least $75/mo and they can intercom the remote user now which is cool. Call transcription is useful too.

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Thanks Piper. A solid and simple solution is what we need. Nothing complicated

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Thanks for the clarification, Ryan. Sounds like we can eliminate one line. Just need it to prevent busy signals.

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