Hi, I have a small consulting business for mostly small retail shops.
I typically recommend and in some cases install Ubiquiti/UniFi gear.
I understand that Ubiquiti has their authorized re-seller and sells gear through their store.ui.com site. Most of what I have bought for personal and/or business use has been through the UI store to capture the 2 year warranty.
I’m curious how other small businesses handle buying UI gear, are they buying through UI store, or through an authorized re-seller? I have found a local re-seller, but they don’t carry that much and/or they can’t get the product.
I have watch LTS videos and others and some have recommended the client purchase the equipment to capture the 2-year warranty. I’m curious if other’s are buying the gear on behalf of their clients.
Does anyone know if there is a customer service line to answer integrator questions? This would also be really helpful
Letting the client buy the product is fine,but always get paid for the planning work that goes into telling them what to buy, Buying direct from UniFi is fine as well since I am giving the client not a per item charge, but a price for a completed installed with parts and labor.
Most small businesses have clients buy Ubiquiti/UniFi gear directly from the UI store or an authorized reseller so the 2-year warranty is in the client’s name. You can still provide installation and support. Buying on behalf of clients can complicate warranty claims. Ubiquiti also has a support portal for integrator questions, which is helpful if you need guidance.
Thanks Tom, much appreciated. I started down this path for my first contract to make it easier and more turn-key for the client. I am though, providing the technical configuration for the client and charging appropriately for that service.
Thanks… I found the integrator link, but it appears to be an annual fee for that service. Does not appear to be any assistance from Ubiquiti for smaller businesses, even on a per call basis.