We’re currently bidding to get a MSP contract with a large commercial contractor in our area.
250 365 Standard/Basic Email accounts
Our typical per workstation cost ranges from $175-125/workstation.
Includes offsite backup on every workstation, S1, Huntress, RMM, etc.
The scale of this quote is much larger than the typical SMBs we currently service (20-50 users).
This company is currently managed by another MSP, but after talking with their management team, they complain of additional costs whenever work needs to be performed by the MSP outside of automation. Their monthly contract cost is somewhere near ~11,000/month with that MSP.
At this scale, what is the lowest price this community would consider including all support requests (excluding build outs, new server config installs etc.)?