In many places there are Statutory warranties that provide for a minimal level of quality and service from a product. Check for your local area.
Hi There
In Denmark I have been using Ubiquity products and have never had anty issues with their warranty setup - I Have been in contact with them 11times - and just got a new product resend each time - after they have recieved and testet the product - verify the error - and then they shipped a new product. This have been both Switches and accesspoints
I think things may be different for people in countries with stronger consumer protection laws (Eurozone and Australia come to mind). But the issue isnāt really them not replacing things when they approve an RMA, it is them not approving RMAs in the first place.
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Iām hoping I never have to have discussions about warranty support with this company. So far (crossing fingers) after a year of running a handful of APās in my house Iāve not had anything serious enough I needed to contact them for warranty purposes.
There really arenāt that many distributed (mesh-able) WIFI systems that are comparable for the money IMO, that is a shame but also why they get away with any potentially sketchy or unethical business decisionsā¦ Customers donāt have many options.
Iām planning on moving to Aruba Instant On when there is stock back in the UK (17 weeks eta).
Iāve got a rev of a US-150 that has a known issue, Unifi not interested.
Aruba is ok but their system is closed and the mesh aspect as far as I was able to determine was a proprietary pay for play third party system. Their instant on switches are decent but again they do have paywall functions.