Unifi and VOIP Wifi issues

1

Hi,

First off all my english isn’t perfect so i try my best here.

We have a unifi site with 10 ap’s perfect coverage for all devices, only our voip wifi devices are struggeling very hard.
Outbound talk is stuttering and bad quality but not always.
incoming traffic to the phones is always perfect.

Thanks for your thoughts on it every answer of question will help me alot.

below a screenshot of a connection of the device during night time:

Kind regards

Wietse

2

For clarification, do hard wired VOIP devices have the same issue?

3

Hi thanks for the response and no they don’t.

4

Try lowering the channel width on the access points or changing the channels.

5

Hi,

Let’s give a bit more detail to this issue,
We are using grandstream wp810 devices for our voip wifi.
The site has 13 acess points.

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We see that all wifi devices are roaming properply from AP to AP
Only our voip devices are disconnecting and connecting. → could be the device itself or a combination.
So that’s why we have lost packets in the line and the line goes from super good quality to poor quality and then back to super good.

Any thoughts ?

Kind regards

Wietse

6

Nope, I have never used any Grandstream WiFi VOIP phones so not sure where the issue is.

7

Hi,
Thanks for the reply.

Kind regards

Wietse