I saw your twitter post about FreshDesk and am glad to see you’re testing out a ticketing system. I started using one since the early days of Spiceworks. When I left corporate IT and started my own MSP I went with Connectwise Manage.
When I saw your videos where you said you just worked out of a gmail box and your guys were kicking out invoices with invoice ninja I was having a hard time figuring out how you could keep track of things. Like if one tech fixed something for a client, could another tech look back and figure out how he resolve it.
At any rate, good luck with your trial. Have you thought about reaching out to Dave at MSP Radio as a guest? He has tons of experience in this area.