Synology Login Bypass

I apologize i am unsure where to categorize this. As we do not usually work with synology i am unfamiliar with these devices.

we have a breakfix client that acquired another company in the same space. The old company was using a synology nas to hold their data the client (psa) program pulled from. The new company does not have access to the device itself. they relocated the office after acquisition and do not have credentials for the device to retrieve old company records. the old company did not provide them. is there a reset procedure that can allow creation of a new admin in order to access the old company files?

This should work unless they encrypted all the data.

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