A new client of mine wanted access for remote workers due to Covid. He had already spent a lot of money on a firewall that only supports IPSEC vpns and you have to pay for each user connecting (very annoying). So I decided to use the connectwise (screenconnect) access service. It works well with his windows users. I have 2fa installed and his business only uses windows machines.
The owner then went and bought a Macbook Air. I have used Screenconnect to remote into Macs before and it’s worked pretty well. A bit of a pain to talk the user through the hoops but we get there. So I thought I would try and set him up (big mistake!).
After talking him through the installation it reported the Macbook being crippled. Each keystroke was taking 3 seconds to register on the screen. It was pretty much unusable. I actually had to go out on site and uninstall it using the scripts that connectwise have on their site. Because it was new and because a big update came down after I restarted the machine. I assumed that I had asked him to install an access client that was designed for the most recent version of the OS. I reinstalled and it appeared to work well and the Mac ran fine.
I then got a call from him over the weekend. Same thing was happening. As far as I can work out, the remote session was not disconnecting properly on the Mac but it had disconnected on the screenconnect server so the access client was continuously trying to re-establish the connection only to be told that the connection on the host had ended. Needless to say the client was very unhappy.
Because of this, I’ve decided not to used Screenconnect for this remote access use. I’m probably going to recommend that he goes and buys an inexpensive laptop that he can use just for remote access. I know that’s what should be done anyway. It’s not good practice but you know what users are like!
Does anyone have any recommendations of 3rd party remote software that is solid allowing a user to connect from a Mac to a windows machine? I’ve read on reddit that some appear to work but then Apple release an update and it borks the remote client and they have to wait until the vendor releases a patch which might take days/weeks/months.
It would be great to hear back from anyone with your experiences…negative or positive.