We are currently using OTRS and it fine but not full solution.
We want to start using other web products and I am reviewing how they can work together.
The main issue I am reviewing is entering clients information. I do not want to have to enter the same information on multiple systems if possible.
Reviewing each system there two main common stuff with these web apps they use SQL and they all seem to have support for LDAP.
LDAP seems to be mainly used for user control / login information which I am not interested in we are a small team and it not really required.
I am really only interested in a sync address book system for clients so I only have to enter in the information once.
OpenLdap seems to be a possibility.
I going to be playing around with this for a while before implementing.
- Should I be using OpenLdap for this issue?
- Any advice on configuration and implementation?
- Am I taking on more than is required?
- Is there a service that solves my issue it might be a better solution?
The other possible solution is reviewing all in one systems like SuiteCRM but I do like these more focused web applications.
Thanks for taking the time to read through this post.
I try update this post with my finding if I progress on this.