Help desk App Suggestions

Hi all, new to these forums but I did a quick search and the results are about a year old so I thought I’d surface it again.

What do you recommend for a ticketing/crm app?

Right now I don’t want a full PSA and am using Zoho suite but would prefer in house/open source

Thanks!

We are still just using email.

I’ve been testing out the FreshDesk, FreshPing, etc etc etc group of offerings of late. It’s not bad. I like to use a ticketing sys, so I can see response times, resolution times, etc etc.

SO far FreshDesk has been ok.