For personal information i want to store like scripts or reminders i use a open source program called Zim (http://zim-wiki.org/) works grate, i store the database on dropbox so i can open it where i want. it basically create a library of note documents with some editing possibility and search etc… but it is not safe for password and sensitive customer information.
in that case we use, also a non safe way of excel. not my decision but sometimes you can try to change but in the time use the tools you are given by your boss. when i started there was no documentation what so ever exept all the history of the customer in 10 cm thick paper folders. impossible to find anything.
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