First off thank you to everyone who posts on this forum, your insights have been immensely valuable.
We are at the start of our MSP journey and still getting our agreement in place along with some policies and procedures.
I am wondering if anyone has any information about how much time is spend per month on each workstation/server for things like patch management, backup management and general maintenance (no customer calls just normal maintenance tasks).
The reason we are asking for time instead of pricing is as Tom has mentioned many times, price is governed by your market. For instance we charge $120 per hour in Whangarei, New Zealand which is pretty average for our area, some charge a little more and some charge a little less.
Knowing the average time spend will allow us to come up with a pricing system for MSP work that covers the time and the cost of services that we offer for our clients.
Any information would be greatly appreciated.
Thanks in advance.